Bestellung nachverfolgen
Wo ist meine Bestellung?
Jede Love Tennis Ball Bestellung wird innerhalb von 1 Werktag versendet. Sobald wir sie an den Versanddienstleister übergeben, erhalten Sie eine Verfolgungsemail — hier erfahren Sie, wie Sie sie finden und was zu tun ist, falls etwas nicht stimmt.
Drei Möglichkeiten zum Nachverfolgen
1 · Verfolgungsemail
Betreffzeile „Ihre Love Tennis Ball Bestellung ist unterwegs
2 · Account dashboard
Log in at hellonancy.com, open Orders, click the order number. Live tracking events appear inline — no need to leave the site.
3 · Email us
If you can't find the email and don't have an account, write to care@hellonancy.com with the name and email used at checkout. We reply with the tracking link inside one business day.
What to expect
Tracking email after order
Standard US transit
International transit
Delivery for orders > $200
Common situations
"It's been over 4 days, no movement."
Most likely a carrier scan was missed — packages still arrive on time. If 7+ business days pass with no movement, email us and we ship a replacement immediately.
"Tracking shows delivered but I don't see it."
Check with neighbors, building lobby, and the spot the carrier left it. If still missing 24h after the delivery scan, email care@hellonancy.com — we file a carrier claim and reship at no charge.
"My address is wrong."
Email care@hellonancy.com within 4 hours of order placement. If we haven't shipped yet, we re-route. If it's already in transit, we work with the carrier to redirect (carrier fee may apply).
"International — duties were charged at delivery."
Shouldn't happen. We pay duties at checkout. If you were charged at the door, forward the receipt and we'll refund the difference within 48 hours.
Need help right now? Email care@hellonancy.com with your order number. We reply within 24 hours, often the same day.