Help
How can we help you?
Most questions are answered on one of the topic pages below. If you'd rather talk to a human, email care@lovetennisball.com — replies within a business day.
Topics
Shipping & Returns
Discreet packaging, transit times, return windows, prepaid labels, warranty claims. Full details on the [Shipping & Returns](/shipping) page.
Care & Cleaning
Daily ritual, deep clean cadence, charging, storage, travel. Step-by-step on the [Care](/care) page.
Safety & Materials
Materials, certifications, independent testing. Specs on the [Safety & Materials](/safety) page.
FAQs
Most-asked questions in one place, organized by topic. [FAQ page](/faqs).
Support, in numbers
Email reply time, business days
Free returns, no questions
Warranty coverage
Real humans, no chatbots
Need to talk to a person? Different inboxes route to the right team — orders/returns, press, partnerships, privacy. All listed on the Contact page.
Where to start with the tennis ball vibrator
Start with the tennis ball vibrator everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Love Tennis Ball shop.